Originally Posted by
snic
Very frustrating. I'm at nearly 3 weeks since cancelling an award. The taxes were credited within a day or two, but the miles have still not been returned despite multiple calls. The latest agent sent an email to ask for the redeposit; that was yesterday, but given this track record I don't have much faith that it will work.
On the same boat as you... It has been almost 2 months since I cancelled. The taxes refunded in 1-2 days. Points still missing (I wonder if the expiration date gets pushed up too since I cant use it since it hasnt been returned!!). I did make a followup call a few wks ago and all the agent said/did was that he will contact/message the dept that handles the points refunds to make it a priority... still nothing. Will prob give a call again in the new yr