Originally Posted by
chris1979
it happens from time to time and is often reported on here so it might feel like a more common occurrence than it actually is.
I am surprised you didnt get any compensation for the first incident - the sentence above that I bolded doesn't really make sense. It's BA's aircraft therefor if the IFE doesn't work, it is indeed BA's 'fault' (rather than the aircraft's fault). Depending on how long ago it was, you could consider raising it with Customer Services (or not).
1st incident: BA0068 PHL->LHR on 2 August (B747)
2nd incident: BA0287 LHR->SFO on 23 December (A380)
I thought the first one was on JFK-LHR in January, but it's not. I was on F on both occasions.
I did not get anything for the first incident, I think this is because it's officially announced before takeoff. If only some passengers get compensation, it's not fair. I think this was the reason. But for the second incident, I think not everyone noticed it. No announcement, only some seemed to point it out to the cabin crew. The chief purser individually spoke to those who complained about the failure and offered Avios or eVoucher. I was asked to write down my email address on a paper, only another person did before me.