Originally Posted by
MrJBoy
When you called to return the unused award, which information did the agent want from you, flight information or your AAdvantage information etc?
The WiKi says no fee for EXP and I wonder how they determine which cert is for EXP and which cert is for non-EXP because there should be various different AAdvantage status members in your company, for example. The original certificate doesn't show AAdvantage information who will use the cert.
I didnt call but instead just emailed them. They gave me instructions for sending the cert in and told to include a check. I did not see the item in the wiki and they mentioned nothing about there being no fee for an EXP (which I am). I just read the wiki and it mentions that the points would be returned with their original expiration which would put me in a bind since I used points that were expiring at the end of 2015.