Originally Posted by
Dark Blue
Is this failure normal to BA? This is the second time for this year, the first time was for JFK-LHR, the second LHR-SFO yesterday. JFK-LHR had no entertainment at all, which was told before takeoff. For the second time, it did work for the first few hours, then dropped. The staff reset the system a couple of times, no recovery at all. Games seemed OK though I did not use it.
For the first incident, I did not get anything at all as it's not BA's operational fault but the aircraft's, but I was offered 10,000 Avios or £50 e-voucher for yesterday's. The only difference was JFK-LHR on C, and LHR-SFO on F.
I used fly with Star Alliance, but such failure never happened. I wonder why this relatively often happens on BA.
it happens from time to time and is often reported on here so it might feel like a more common occurrence than it actually is.
I am surprised you didnt get any compensation for the first incident - the sentence above that I bolded doesn't really make sense. It's BA's aircraft therefor if the IFE doesn't work, it is indeed BA's 'fault' (rather than the aircraft's fault). Depending on how long ago it was, you could consider raising it with Customer Services (or not).