Originally Posted by littletiger

was booking a trip with CX and JL involved over the phone, which cannot be booked online. on the following day, my credit card got blocked due to credit limit breach. called the issuer bank and found out that BA charged me twice. To be accurate, BA requested the authorisation twice with the same amount (£6000) so the credit card company considers total £12,000 spending with BA although BA only took £6000. The credit card issuer asked me to call BA to fax a confirmation that it would not take the 2nd charge so they could remove the pending transaction immediately. Otherwise, the 2nd charge will disappear automatically after 7 working days. the annoying thing is that due to the breach of credit limit, I am being charge for a penalty £12! And I cannot use my credit card any more!

I called BA and was told it is normal that my credit card was "charged" twice although BA will only take money once. I didn't believe in the first place so I called them again on the following day. I was told the same thing, which makes me think this is "normal". But i struggle to understand why BA requests authorisation twice when I make a phone booking? Is this normal? I only found out this time because I was very close to credit limit. Thanks for your imputs in advance.