Originally Posted by bhrubin

I think our OP is disappointed that he couldn't get what he wanted (5 persons in a suite) and is blaming it on Plat customer service.

It sounds like the Plat desk did what it could (give the OP email addresses as requested and inform the OP that they cannot change policy or award availability), and that just wasn't enough for the OP. Sour grapes, indeed.

The fact that the Lurkers offered to help by private message and that their offer was spurned by the OP is more than a hint of what is really going on here IMO.