FlyerTalk Forums - View Single Post - PEK-YVR->U.S.A. denied check-in due to new ETA requirement

Dec 23, 2016 | 5:56 am

#4

The Lev

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Quote:

Originally Posted by 24left

You wrote:
"The counter agent misled us by saying it would take 1-3 days to get ETA online and flight could be rebooked with no charge. Neither is true!! they lied!"

Did you get their name? Which airport?

Given the title of this thread, I think it is reasonable to assume the airport is PEK.

As far as I recall, the check-in agents there are contract, not AC employees. It doesn't come as a huge shock that they don't know the finer points on AC ticketing and ETA. As people mostly accustomed to Chinese bureaucracy, I can understand why they would assume a visa approval process would take days rather than 10 minutes.

Anyway, hopefully OP can at least get a credit for use within a year from AC for most of the ticket value if he contacts them.

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