Originally Posted by
ricardorivera86
Just confirmed. The policy is what it says. If ticket is purchased within a week, 24-hr free cancellation policy is void.
That's not what the screen says when you book a ticket for travel within seven days. First you get a link which says "Free cancellation within 24 hours of booking." Clicking through leads to this description of the policy:
United's 24-hour flexible booking policy allows the flexibility to make changes to your reservations within 24 hours of purchasing your ticket, without incurring change fees. This includes canceling your reservation and requesting a 100% refund of the ticket price.
Terms and conditions
- Applies to tickets booked at united.com or with the United Customer Contact Center.
- The 24-hour timeframe begins at the time your ticket is purchased.
- Requests for refunds will be credited back in the original form of payment, with the exception of purchases made with a United Gift Certificate, which will be credited back in the form of electronic travel certificates.
- Group tickets and tickets purchased using Western Union, cash or e-certificates are excluded.
- Reservations that are being held but have not yet been purchased are excluded.
- Any FareLockSM fees paid to hold a reservation will not be refunded.
United's Flexible 24 Hour Booking Policy.
No mention of an exclusion for tickets purchased within seven days.