Filled out the requested Brightcloud from & was emailed saying they'll review it & get back to me in 24-48 hours.
Rang BA & was put through to someone who "systems" were not working.
This is maybe the 3rd time this year that I've spoken to the Indian call centre & their systems are not working.
I'm guessing that they have a bank of call-services reps there who's job is just to apologize profusely, say that they'll report it & someone will get back to me.
I'm tired of the company now & for the first time will look to try another airline on the route that I use.
The way my complaints are handled is appalling & my business would fail if I treated my customers in same manner.