Originally Posted by davetravels

Seriously? Do you think Delta's massive auto booking / re-booking system is savvy enough to generate an apology letter? - YES, it's called a form letter. Any simple computer system can generate one based on the reason.

Would an auto-generated apology letter really make you feel any better? - Maybe. At least passenger knows WHY he has been reebooked. Rebooking someone and not stating a reason is just dumb and inefficient. More people will call in to find out if they don't get a reason. Most just accept the reason and it's all good.

Or, do you think that all of this stuff is done manually by a human? - Absolutely no reason to patronize OP