Originally Posted by
goodeats21
I don't disagree with any of the above. My nit with United over this is their prominent use of the seat in advertising the Polaris product. When they proclaim their focus on Polaris is sleep and show the new seat, they are setting up a false claim. Thankfully, I am engaged enough with Airlines to know the real story.
If they were more clear about what to actually expect and the seats are coming, I would have a lot more respect for them.
But that is probably wishful thinking in the current culture.
The Chicago side of United has a long history of trying to use marketing to gloss over deficiencies.
In 2008 they were actively touting their 'new' first and business class. Even though not a single 777 (over half the fleet) wouldn't see the seat for 2 years.
Read this well thought out critique of their advertising approach for the new biz class and the reputation of UA:
http://adage.com/article/ad-review/u...rlines/130516/