FlyerTalk Forums - View Single Post - The Official - GLOBAL UPGRADE CERT success thread - Yay! I got it!
Old Dec 20, 2016, 6:24 pm
  #1914  
pgh234
 
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,303
Originally Posted by btonkid12345
What is the exact explanation they have given you? I assume if KL uses more than one 'Z' bucket, then like DL, they have RP and RU, OP and OU, etc.
This why my assumption as well...and question for them...and question for Google. None of which suggest there is any further differentiation of "Z" fare.

Basically their response is..."You don't understand sir, upgradable Z is not available. However, Z for business class sale is available. You can't see available upgrade inventory and KLM is very stingy with it." Then I reask how there is a difference between Z fares. Then I have them revisit the T&C's and explain their DL IT interface to me so that I can understand what they are seeing. Then we circle the conversation a few more times and I give up.

This has happened about 20 times now.
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