Originally Posted by JBord

Yeah, I've noticed there are a lot of people who post here that don't have a good understanding of the corporate world. Even if the new fare isn't in the company's best interests, it sometimes takes a year or more to figure that out and re-program. And then the people making these decisions look at line items, rarely seeing overall cost. Corporate functions are broken out into the smallest details. I think the hope here is that company's learned from DL's rollout and avoid it from the beginning this time (for those that want to avoid it). To be fair, there's probably a good chance of that happening at most corporations, assuming the person who screwed up with the DL fares is still around and in the same job.

Possibly the only thing worse than the travel systems in large corporations is expense reporting. One of many examples like this that I'll share...we get charged a $10 service fee by the travel agent for each flight + $10 more for booking anything else. So typically there are a few $10 and $20 charges that need to be expensed. It's fed directly into the expense system with the name of the travel agency attached. Yet, it edits out every time unless you write out an explanation for the charge!

People here who think that large corporations make good decisions, or are efficient, or even listen to employee complaints are just out of touch.