Originally Posted by
skybluesea
My observation is the technical issue you speak of are really failure by management to ensure outcomes are being achieved consistently. And yes, you PAID for the upgrade, so these are NOT entitlements as some try to discount your views with, but simply part of the offering that comes with the earned volume discount.
Consequently, I would suggest we stop saying these are technical issues - rather, lets clearly and loudly CALL OUT management for DENIAL OF CONTRACTED SERVICES, as ultimately technical systems are deployed under management signatures.
and thanks for your welcoming comments as my window for posting is short - leaving again Jan 13 for Africa then Asia + expect to cross 100k by end of March.
Well, it is a technical issue
I just mean that if a lounge agent refuses to let me in on arrival, I'm going to write in through the normal channels. But when there's something like this, I need to talk to someone who:
1. Knows that I know what I'm talking about
2. Cares enough to try to fix it
Because the second I mention DCS and HK in an email to customer relations, I assume it's going nowhere