Originally Posted by FlyPointyEnd

I'm not sure if this is gonna be true going forward but I recently booked a RT ticket to NGO. Both sectors are utilizing 77H with rows 1 and 2 appearing on the J seatmap but blocked/occupied.

In the past this could easily be sorted out by calling Marco Polo and the agent will just transfer you to the seat you requested.

So I decided to give a them a call and see if I could get F seats on my two flights, I was surprised when I told it is no longer possible, and the best they could do is to leave a remark on my booking so that the check in staff could do the seat assignment...after asking why it is suddenly not possible, the agent placed me on hold, but returned saying that even their supervisors couldn't do anything with it.

Is CX gonna save mobey by doing this? I mean they would still have the same number of crew regardless. Food will be J anyway...