Originally Posted by
flyerCO
Wow. Just wow. I'm not going to even go into that.
All I'm going to say is that got what you paid for. The UM was provided supervision the entire time. Nothing in the program says your little one gets one on one supervision. I believe they have a program that does just that, but it costs more then the UM program.
The point was, that usually they expedite things with UMs. That was my only point. If given the option, I might have paid for that "extra service." (but that is not possible for UMs)
From a passenger experience perspective, ground services are part of that. Usually UMs get very good ground services. Add in DeltaOne, which advertises a superior service product.
You can disagree. That's fine. If you think this is a good passenger experience. That UMs should wait 1 hour+ for immigration when they are returning to the USA, US Citizens and Global Entry. That's fine.
I just think it's not a good passenger experience. You are welcome to disagree with me.
It's not about one on one service. It's about properly staffing. They know how many UMs are on a flight. They know what the scenario is at a given airport.
Once again, if you agree this is a good passenger experience, we just differ in opinion.
Airlines DO NOT have to accommodate UMs. It is their choice. British Airways does not. They feel there is not enough volume to make it worth their while. While BA is far from perfect, I get the point. If you can't provide the level of service that is cost effective perhaps best to NOT provide the service.