Originally Posted by
baccarat_king
She was full fare DeltaOne (not that this should really matter...)
So why do you keep mentioning it? You clearly think it SHOULD matter.
She basically paid for, and got worse service. NOT better service; as a UM.
A full size truck costs more than a motorcycle and is slower.
I escalated it, just to make a point. I asked for the Boston station manager to call me, and how he would feel if his 13 year old was waiting 1+ hours to clear immigration with a bunch of non-US resident UMs.
Wait, can you elaborate on this? What's objectionable here?
This could have been solved easily. Delta charges decent coin for UM, they could have more than one person meeting the UMs if there are a lot of them.
Did they tell you the extra fee was for expediting the immigration/customs process? I'm not sure what remains to be solved here.