Originally Posted by
flyerCO
They're supposed to go through the special lane. Designated as such as a catchall. UM, disabled, etc. Feel bad for you, but only those that qualify can use GE. If there's anyone else that isnt GE, they have to use the regular line.
It's over. It's just idiotic from a "premium passenger" standpoint. You pay for UM. She was full fare DeltaOne (not that this should really matter...) She's Medallion (I think "only" Platinum).
She basically paid for, and got worse service. NOT better service; as a UM.
I escalated it, just to make a point. I asked for the Boston station manager to call me, and how he would feel if his 13 year old was waiting 1+ hours to clear immigration with a bunch of non-US resident UMs.
This could have been solved easily. Delta charges decent coin for UM, they could have more than one person meeting the UMs if there are a lot of them.
In the greater scheme of the world it's not a huge deal. But, we are talking #PaxEx since that's a common topic on FT. So, figured I would share.