Originally Posted by littletiger

IAG told investors during the analyst day in Nov that F paid load factor has been very low. IAG specificially mentioned that F revenue passengers are very low in spite of high NPS (Net Promoter Score, i.e. customer satisfaction).

As a way to improve RASK, IAG will remove F from several routes and convert to highly popular WTP. In fact, J and WTP are main RASK drivers while F and WT are performing poorly. IAG's solution is to reduce F supply (and increase WTP) and reduce WT cost (effectively coverting WT to LCC cost structure).