Originally Posted by
Waterhorse
The CC are not allowed to fix stuff like that they are not trained, the CSD cannot give you a waiver, the crew would have insisted on moving the OP once they knew and there was no alternative seat available. BA and the CAA would not be bothered by such a trivial piece of maintenance and doubtless would ignore your demands to see maintenance records
My point, which you have completely missed was that this was not a serious engineering failure, IT certainly wasn't a major SAFETY failure which had been suggested. Furthermore I am not a passenger that is good at DIY, but unlike some on this board I do know how the seat belt fitting works.
Keep ranting though - it's what the internet is for
Personally I would though like any issues regarding safety which are of concern to a customer, regardless of whether they are valid, to be replied to by a member of staff who can offer a complete explanation. If I had complained about seatbelt that I considered to be unsafe, then I'd have appreciated a letter from someone with engineering responsibility explaining what had caused the problem.
I can't imagine that there are many complaints about safety on board BA aircraft for this to burden a staff member at Waterside or at a contact centre, and if there are, then there would be a more serious issue about why so many customers thought that.
I consult for a large hotel operator in the US, and if there is any correspondence regarding safety and security from a guest, then the reply is personally signed off by the hotel manager. It's just a deliberate touch to ensure that everyone in each hotel, which can have hundreds of staff, know that guest safety is treated with the utmost concern. A hotel's operations might be a very different kind of safety and security, but IMO there is a similar principle of both having the highest possible security and safety standards, and also appearing to have the highest possible security and safety standards.