Originally Posted by Rexy52

I should have been warned by the lounge sign, which points to both the British Airways Galleries Lounge and the Herren-Toiletten, but I have never seen such fllthy furniture in an airline lounge - grubby, worn and stained armchairs and sofas in the part furthest from the entrance (I have photos, but haven't worked out how to add them here).

The lady at the lounge desk was clearly highly embarrassed when I asked her who was responsible for the management of the lounge (I was obviously one of many to do so) and said that the lounge is due to be refurbished. But for heaven's sake, what sort of mentality is it to have your premium lounge containing furniture which looks like it belongs in a skip?