Originally Posted by
QRC3288
fair point.
I do think their massive capacity expansion now will serve them well, even if it's painful at the moment for those of us loyal to CX. Service and quality have slipped considerably. It's just brutal to see so much low hanging fruit not being picked. I mainly fly premium so I see it there, but I gotta imagine the problems aren't just F / J - seeing all the threads here, it seems pretty obvious that economy is getting gutted too. 33P is a prime example.
But, maybe Ivan will be canned / reshuffled within Swire, and the next guy will inherit a company with a pretty impressive global footprint. Could be something good to work with.
Like you I mainly fly premium on CX, if the cuts in J and F are that noticeable...I can't imagine how bad it is in EY.
Service has slipped in recent years because of the cuts in manpower, the last good configuration was the 744, it's generally good except in F after they cut 1 FP/BC in F (used to be 3 crew)...on a full flight from HKG-HND on her last month in service, meal service took significantly longer, even with the ISM pitching in to help.