Originally Posted by
Baze
I think they want to start a case as I don't think the Diamond Desk has the word about the changes yet. I am basing this on the response I got saying they would calculate my paid nights. I corrected them in my reply but have not heard back yet.
It's quite clear that the DD isn't fully aware of the new requirements. My point is that anyone wishing to know total years/nights can get that info via a phone call (or two) relatively immediately rather than wait for a case to be researched.