Join Date: Jun 2012
Location: In between PTY, MEX and CPH
Programs: Flying Blue Plat, SAS Eurobonus Silver, Connect Miles Gold, Marriott Lifetime Plat, Hyatt Disc.
Posts: 587
I never had a problem getting my miles credited (fligts on AV, SK and LH thi year), either posted automtically or using the form on the website.
The customer service problem is not related to Copa alone though. It's more of a cultural thing (with all due respect to any Panamanian reading this), and I have had the same knd of lax attitude with banks, phone companies, real estate agents etc.
One just has to live with the fat that sometimes you have to fight hard for what is rightfully yours.
This becomes a serious problem when, as Copa, you have a large exposure to an international clientele with other expectations to service level.
My best advice is to keep trying. How ridicolous it may sound. And dont put on an attitude when talking to reps. It may be counter productive.