Originally Posted by
zombietooth
If you don't mind my asking, what happened to you at the PHT?
The reason I ask is that I wanted to burn 450K points at this property for a multi-week stay in the spring to aid in my exiting the WOH program, but I don't want to waste my points at the PHT if it has gone downhill since I stayed there last summer.
I appreciate the advice.
Rooms are dated, the carpet was balling up and coming off. We were booked a king bed despite me selecting a twin room and then it took more than 20 minutes to put us in the correct room, so much for bed-type guarantee. Despite staying at the property before I was not greeted with "welcome back" and staff seemed clueless to my stay history, breakfast is no longer order anything you want, etc. It was the little things that made this hotel for me, but I'd stay at the Andaz if I were you.