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Old Dec 15, 2016 | 12:13 am
  #30  
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Originally Posted by MADPhil
I may be tempting fate but I have flown quite a few of these "instant upgrade" fares in the last few years and they have always posted correctly for the fare class shown as purchased, either business of first. AA seem to be having a hard time with the post January 11 conversions and it possible that this has messed with current credits. I don't know whether you can get AA to look at what they reported to BA but that might be a productive approach.
That's pretty much my experience. It's not that visible when buying the ticket that it is a K-Up or Y-UP fare, though I am very much aware of this, and know the potential negative ramifications if rebooked due to irrops. But all my tickets have correctly booked into Business or First at the BAEC end. I also suspect you are correct that there is some localised IT glitch causing this.

The immediate post from Shahar makes it difficult for me to come up with a way forward. I think the reply from AA.com is incorrect, and given the agent probably doesn't know the intricate workings of BAEC, or how previous experiences in this area worked, I cannot see an easy way to progress this. Externally there may be a case for taking it up with various consumer protection channels, on the basis that perhaps Shahar would not have bought this ticket had the rules changed without notice.

The other mystery, incidentally, is why we have not had lots of similar questions about this. A lot of First flying on AA is on this basis.
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