Originally Posted by subject2load

I too doubt that Cruz was "scared of a few GGL types". But it could still be a sign of reluctance to confront some harsh realities as voiced by paying customers.

And is he totally safe, I wonder, to rely on his lieutenants ?

Over the years, many leaders - both in industry and politics - have found out the hard way (and often too late) that they have been fed the sort of messages which their 'lieutenants' believe they want to hear, rather than what they should hear.

I'm reminded of CEO's who shy away from allocating even a very limited part of their time to read customer complaints, because they feel they always have more important/interesting things to do.