Originally Posted by
Baghoarder
I completely agree.
I stayed in the COMO Suite in March. The hotel is one of the best city hotels I have ever stayed in. They did a fantastic job with the build-out and retail/F&B. I unfortunately did not have a chance to use the spa but I had just come from COMO Shambhala so I wasn't really in need of another massage.
Overall service was incredible and well meaning, although there were a few bumps. The management team is pretty impressive, although there were a few front of house individuals who needed a bit of polishing. Any issues were quickly rectified by the GM, who is very visible.
I only wish the hotel were closer to NYC and not literally halfway around the world.