They specified a 'generic' reason in the letter and absolutely refused to provide any further details on it when pressed about it. 'Principal owner(s) have past, present or pending legal action'. As said, I had a lawsuit my company was involved in over 11 years ago is all I can think about..
So if you ever have been involved in a legal matter in the past, present or future, apparently Capital One thinks that's enough of a reason to close your account and steal your miles without providing any details or specifics at all.
When asked, they refuse to provide any details on this at all. I asked if there is anything I did wrong, any late payments, anything since I signed up with the card that caused this and they simply repeated to me 'We made an executive decision to close your account'.
I'm okay with them closing my account, as credit cards are a dime a dozen.. but for them to think it's okay to just do this and take my miles because the terms and services allows them to do it?
With AA, United, etc.. you keep the miles when something like this happens with the credit card provider. With Capital One, ALL your miles are gone and they take them away forever with no recourse.
Originally Posted by
Tinseltown
Sorry to hear this. If there is really no reason for them to do this, it's shocking. I don't know much about Capital One, but this might well be a good reason to transfer points from a credit card to an airmiles programme as quickly as possible.