Originally Posted by
DrBernardo
Whilst it might be true that we shy and retiring folks are less likely to press the button, the fact that it gets ignored 50% of the time becomes even more serious if it's only being used for emergencies, no?!
Absolutely. And to clarify, I wasn't trying to find BA (or anyone else) an excuse for not answering it, just pointing out that there is a bit of a cultural divide so that CX staff will not only call as soon as you call, but even give you a big smile when you explain you just want a glass of water even in Y, rather than a "you scared the sh.. out of me! Don't ring it next time!" look on many European airlines when they find out that you are not dying just yet after all.