Originally Posted by SquareDanceGuy
I have this same problem. Whenever an upgrade clears, they almost always assign an aisle seat, even though my profile has "window". Recently, the EXP desk was adding an upgrade request to my record, and asked whether I prefer window or aisle. I had to laugh, because this feature hasn't worked properly for years. The AAgent told me that it will work, if you know how to request it correctly. I thought she was joking. But lo and behold, when that upgrade cleared, it assigned a window seat. Coincidence? Hmmm, what do THEY know that WE don't know?
When an agent requests an upgrade it asks for W or A as part of the upgrade request vs. the website doesn’t, when Sabre clears the upgrade it looks at the SSR line which tells it whether to assign W or A.
In any case, as soon as your upgrade clears you should be going to AA.com to make sure you are "FEBO".
