Originally Posted by
binman
Well for me on almost every measure imaginable.
Staff who just don't give a damn any more INDEED
Tired lounges INDEED
Lack of Spa appointments INDEED
Excruciating boarding process INDEED
Seats that are no better than some business seats INDEED
Dirty planes -Filthy toilets INDEED (TOILET OUT OF SERVICE HAPPENS FREQUENTLY- DIRTY SEATS AND TABLETS ARE COMMON)
Failing IFE HAPPENS MORE AND MORE-VERY ANNOYING
Inconsistent crew INDEED WITH STILL A FEW GOOD CREW OUT THERE
Appalling Catering INDEED NOT FIRST DINING AT ALL
Lack of catering INDEED
No Flowers FLOWER HOLDERS IN TOILETS HAVE NOT BEEN REMOVED THOUGH
Afternoon Tea and curled sandwiches INDEED
Removal of Blankets DUVET IS STILL THERE
Silly pillow ??
Overly hot cabins NOT CONSISTENTLY THOUGH
Premium baggage delivery INDEED NOT EXISTING
Delay handling A BIG PROBLEM
Customer relations GGL LINE WAS OK THOUGH
Give me QR CX AA business class any day ahead of this product.
I have been flying since 1986 in premium cabins and it has never seen it so bad. Happy to fly Club World Plus on points but never cash.
My comments in CAPS. I further want to add :
No wifi
Appaling ground services (no meet and greet for F, no escort to the plane or boarding gate)
Poor condition and availability of showers at LHR
Very poor T3-T5 transfer (not a First experience)
Poor on board recognition of very frequent flyers
F does very often not get disembarking priority
Cramped F cabins (especially on 747)
For the rest everything is OK.