FlyerTalk Forums - View Single Post - "La Première" lounge closed from Jan 24th to Feb 27th [updated]
Old Dec 14, 2016 | 1:40 am
  #29  
FrenchMerican
 
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Originally Posted by orbitmic
Why would it be? I can't think of a single airline that would offer financial compensation when one of their lounges is closed and you have to use another, and as mentioned by fellow posters I have no doubt that AF will organise specific and very high quality services for P passengers.

I think that if you paid for the upgrade and are unhappy, you can probably ask to cancel that upgrade and get the fee refunded. You may also be able to change your flight to a date that would have the lounge operational if you want.

If not, AF may give you some a few miles for compensation or onboard duty free voucher (in both cases they'll likely do that automatically if that's the policy) as a gesture of good will but hardly more than that.
I have to disagree with this mentality. Airlines aren't just selling transportation when they sell F/J, they are selling the totality of an experience both on the ground and in the air. AF P in particular advertises the lounge as an integral part of the experience. To close it and not offer compensation, regardless of alternatives provided, would be like an exclusive private beach resort telling you the beach is closed upon arrival, but you got what you paid for because your room is what you expected.
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