Originally Posted by
JackE
The best way to improve it is to drive a stake through it's heart, burn the remains and bury it under concrete. Then bring back Gold Passport, apologize profusely and give everyone who hasn't already left 1,000 points.
Exactly. The only way companies understand that people do not like the changes is if they feel a financial impact. If people do not change behavior, that is a green light to cut even more benefits.