Originally Posted by
Dogmatick
The ME3 operate a reality show version of how we all describe dealing with Call centres
Everyone there can answer your question with another question or a statement not remotely relating to your question.
No one is trusted with empowerment in any way whatsoever, no one can make a decision nor will they which may cause grief for someone higher up as they will lose their job and be deported.
Notice also how few of the Europeans are from Western Europe as the Easterners tend to share this same customer mindset of protect the company at all costs
This is why I call and hang up and call again until I get the Manchester call centre, the managers there have a British/Western European mindset of serving the customer to their satisfaction. It must drive Etihad towers insane !
Sadly this is all part of the ME3 business model. Driven by keeping costs at a minimum, they hire the (in a vast number of cases) the lowest denominator. A lot of them working 6 day weeks, for very little in terms of pay. They are not measured by performance or the usual European metrics, so what is their driver for delivering world class service??
Sticks in the throat all the more when EY, who ditched SkyTrax a few years ago, start telling even F passengers how good they are with kitch stickers in the lifts.