Newbie here.

To preface this account, I have lived in HK for more than 6 years and I'm very used to the direct and sometimes brash manner here. Also, I am an Asian woman, and every other Caucasian Man around me, before and after the ISM's conversations with me were treated with obsequious kindness.

So, my BF (MPO Gold) and I bought redemption flights to DPS and on the way back, he got an upgrade. So on board we switched and I was in J and he in Y. We've done this more times than I can count, and even in FCL. I've always been treated well and no one bats an eyelash. I thought I can always count on the same service.

ISM approaches me to ask me "What's your original seat number?" So I responded with "44X." She then responds in a louder, hostile voice "What are you doing here?" So I explained we had switched. Then she said even louder "What's your name?" So I said "I'm sorry?" ISM responded with "So I know how I may address you?" At no point did she ask to see my boarding pass. She had her iPad with her so I said surely you can figure this out because you have your iPad with you - so she did. I understand that she needs information but she could be nicer. She spoke to the other gentleman on the other end of the aisle of me and ISM was so nice to him - he moved from middle to end seat and she was saying it was okay to do so. Fine.

She left and I wrote her a note that this was the only time I've ever been humiliated on a CX flight. As the flight was delayed, she had time to come back and speak with me. She said I shouldn't be upset because she didn't mean to humiliate me. She asked as well "Did you tell anyone of my staff, did you tell anyone?" - again in a louder and openly hostile voice. I had to say "how I feel is not up to you." She then apologised "if you feel humiliated" - which is a non-apology I think. She said she would send my note back to Management and give my feedback to them. Purser tries to calm me down as I was crying quietly - she was nice.

I asked to move back to Y and the lady beside my BF was kind enough to take my seat in Business. After take off, Purser checks on me a couple of times which was nice.

TLDR : ISM was openly hostile what do I do?