The ME3 operate a reality show version of how we all describe dealing with Call centres

Everyone there can answer your question with another question or a statement not remotely relating to your question.

No one is trusted with empowerment in any way whatsoever, no one can make a decision nor will they which may cause grief for someone higher up as they will lose their job and be deported.

Notice also how few of the Europeans are from Western Europe as the Easterners tend to share this same customer mindset of protect the company at all costs

This is why I call and hang up and call again until I get the Manchester call centre, the managers there have a British/Western European mindset of serving the customer to their satisfaction. It must drive Etihad towers insane !