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Thread: Etihad guest keeps on deteriorating
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Old Dec 9, 2016 | 6:43 pm
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HMPS
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OP, I feel for your frustrations. The ME 3 often lack proper CUSTOMER Service. This I believe is quite a cultural cum procedural impediment. They are NOT allowed to use their initiatives nor intrepretations....they are hardly ever allowed to make decisions other than what is in the rule book. Speaking to a manager does not help much either.....
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