while its not what you want to hear, you are in the hands of worldtracer now !!
make sure your worldtracer records are correct and your bags will get to you
I think this is the link ...
https://wtrweb.worldtracer.aero/WTRI...2-1BB82A9182F3
Any call to BA will only give you the information that is available on worldtracer, anything else the phone agent tells you is just to pacify you and get you off the phone.