Originally Posted by
LondSE1
Just called its an Indian call centre and the systems are down so can give no information. The luggage has been missing for 6 days and I have called many times. Its a LHR5 number as that is where the luggage is supposed to be but it seems even BA customer assistance cannot or will not call LHR5
Welcome to the world of BA.
What does worldtracer say? To be fair I doubt someone on the phone will be able to do anything except fob you off.