Originally Posted by
wyskevin
What I did: I called CX Taipei office and requested to change my HKG-LHR flight to CX 251(2355-0540+1) dated on May 27. After waiting online 20 mins, I was told due to the change was made by BA, CX needed BA’s authorization to rebook the flight. This made me very disappoint.
Why didn't you wait? If Cathay says they needed some time to sort things out then they needed some time to sort things out. Usually in cases like this I would reply: "Ok, I expect a call back in an hour or I'm calling back again for an update, and by then if it's not done I would expect to talk to a supervisor to escalate the situation."
Then I called MPC in English, after urged 30 mins, I was still told they can’t rebook me to CX251, because there was no I class for this flight.
The alternative was to book CX 253(14.35-20.30) which had I class. However, this would cause me stay in London one night and I am not willing to pay the hotel fee!! I was very upset!
Did you try to ask that since it's the Cathay's change of schedule that made this necessary, that they needed to reimburse your hotel fee or book you into a preferred hotel of their choice?
This morning I called BA, urging another 30 mins, but was told BA could only rebook me later flight from LHR-OSL(1325-1640). I didn’t accept this because it would cost me lose half day in Oslo!
Conclusion: Obviously CX and BA both didn’t want to take the responsibility to rebook the flight I wanted.
No, obviously you only wanted a particular flight that has no particular seat that you wanted, and you expected Cathay or British Air to pull someone out of an I-fare seat to accommodate you, which they have declined to do.
CX particularly annoyed me. CX claimed the change was caused by BA so BA should take the responsibility. However, this ticket was sold by CX. Don’t you think CX should take it too? For example, I bought one mobile-phone in a retail shop. When it was out of order, of course I would contact the shop to fix it. That is we so called after sale service. Shouldn’t CX provide me this service too???
They did, just that you didn't accept the solution as you are zoned in to one particular solution that they have made clear they couldn't provide.