Background- I bought a return I class ticket from official CX website, which was OSL-LHR-HKG-SYD. The original schedule was HKG-LHR by CX 255(0025-0620) dated on May 28, connected BA 762(0750-1100)

What happened: Yesterday I got email to inform me that BA 762 was changed to 0745-1055. Thus, it didn’t meet the minimum transit time(90 mins). It said I should contact local ticket office as soon as possible.

What I did: I called CX Taipei office and requested to change my HKG-LHR flight to CX 251(2355-0540+1) dated on May 27. After waiting online 20 mins, I was told due to the change was made by BA, CX needed BA’s authorization to rebook the flight. This made me very disappoint. Then I called MPC in English, after urged 30 mins, I was still told they can’t rebook me to CX251, because there was no I class for this flight. The alternative was to book CX 253(14.35-20.30) which had I class. However, this would cause me stay in London one night and I am not willing to pay the hotel fee!! I was very upset! This morning I called BA, urging another 30 mins, but was told BA could only rebook me later flight from LHR-OSL(1325-1640). I didn’t accept this because it would cost me lose half day in Oslo!

Conclusion: Obviously CX and BA both didn’t want to take the responsibility to rebook the flight I wanted. CX particularly annoyed me. CX claimed the change was caused by BA so BA should take the responsibility. However, this ticket was sold by CX. Don’t you think CX should take it too? For example, I bought one mobile-phone in a retail shop. When it was out of order, of course I would contact the shop to fix it. That is we so called after sale service. Shouldn’t CX provide me this service too???