They are testing it. For Hyatt, they have My Hyatt Concierge but appeared to be invited based on spend history (now awarded to all Globalists in the new program). Looks like it's pretty much the same concept here.
TBH -- I don't use the dedicated Hyatt Concierge rep too much except for changes that I don't need ASAP/upgrade suites or stay credit that hasn't posted/posted properly. She did send me a nice holiday basket last year though. I will miss those nice touches as I transition to Marriott.
1. What is the Elite concierge service?
A select group of Elite Marriott Rewards® members is participating in the new Elite concierge service. Each member has been paired with an Elite concierge who helps them enjoy a more seamless travel experience customized to their needs. By developing a relationship with the member, the Elite concierge anticipates the member’s unique needs, ensuring their preferences are recognized and desires are met before, during, and even after their stay.
2. How does an Elite member qualify to be in this Elite concierge service?
Participation in the Elite concierge service is by invitation only. There are no direct qualifiers for entry into the program. We intentionally chose a diverse group of select members to participate in this initial program. These members are active participants in shaping program elements by providing feedback on the range of services currently provided, and those which may be added in the future.
3. How can I connect with my Elite concierge?
Shortly after receiving an email informing their membership into this program, the member’s Elite concierge will reach out directly and exchange contact information.
4. What types of services can I expect from my Elite concierge?
a. 1:1 access to a personal Marriott Rewards contact
b. Assistance before, during and outside a stay with reserving on-property
services like spa, restaurant and golf
c. Scheduling ground transportation to and from the property
d. Enhanced recognition on property
5. What should I do to ensure an optimal experience with the Elite concierge service?
a. Be certain to keep your profile information and preferences updated
b. Have an open, candid phone conversation with your Elite concierge about
your preferences, interests and any other pertinent information you would
like to share that would enhance your experience with Marriott®.
6. Will I receive Elite concierge recognition for every stay?
Your Elite concierge will create a 1:1 personal relationship with you and will be able to identify which stays they can best assist with.
7. Will my Elite concierge be able to assist me globally?
Although our Elite concierge team is initially located in the U.S., they will be able to help you anywhere your travels take you.
8. When can I call my Elite concierge?
Once your Elite concierge makes initial contact with you, they will share contact information with you.
9. When will my Elite concierge service status expire?
We will evaluate the program through the current Elite calendar year. Elite concierge membership will be assessed on an annual basis.
10. Will people traveling with me receive Elite concierge benefits as well?
No, only the member will receive the benefits of this program. However, people traveling with the member can indirectly enjoy the benefits extended such as room upgrades and local amenities.
11. I am a member of both Marriott Rewards and SPG®, and already have an SPG Ambassador. Will I keep my SPG Ambassador or will I be assigned a new one?
We don’t anticipate launching a newly combined program until 2018. Starwood has confirmed that your SPG Ambassador will continue to help you with all your travel needs when you are staying at participating SPG properties. As we begin to integrate the programs in the future, we will keep active Elite members informed around any changes that may occur within the concierge program.
12. I have more questions. Who should I call?
For assistance with additional questions, please contact us:
Marriott Rewards: 801-468-4000
The Ritz-Carlton Rewards: 866-922-6882