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Old Apr 21, 2004 | 6:20 pm
  #14  
camachinist
20 Years on Site
 
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,255
I didn't keep the jacket from the RI in La Mirada but the one from Laguna Cliffs has similar verbage regarding newspapers. We just got USA today. I actually didn't read that part of the jacket until you mentioned it. I didn't expect any extras as we were there on a 50 buck PL stay.

Antithetically, regarding service, even the valet remembered my name (and car) when we called down when checking out. That, plus the professional service of the employees we encounter in the Marriott system is why we keep coming back.

Sorry to hear your experience wasn't up to par. Never hurts to put a snail mail letter in to Mr. Marriott and the GM at the hotel. They like to get feedback from their guests, good or bad.

Pat
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