Had not such great luck at downtown PHL property
This is admittedly only one stay, so hopefully was an aberration, about about a year ago, they refused to honor Plat upgrade, refused to provide concierge level (with rooms available), put me next to an elevator, lost my car in their valet garage for 2 hours, double billed for the room, and gave someone else the key to my room on day two of the two-day stay.