FlyerTalk Forums - View Single Post - The oneworld explorer ticket FAQs

Dec 6, 2016 | 9:54 am

#1836

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,756

If the agency issued you an invoice, and you paid that by credit card, then it's much the same as the airline being paid with cash - but it's the agent who paid the airline cash.

Quote:

Originally Posted by jrobin

How long might it take for the agency to get credited by QR for the value of the cancelled partially-used ticket?

This part can depend on whether the agency processes the refund themselves (maybe QR gives them the calculation then the agent processes it), which will be quick - or whether QR process the refund and send a cheque to the agency, which can take ages...

Quote:

Can I presume at that point the agency could use that credited value toward another QR ticket, rather than waiting for an actual refund to the agency?

Possibly, but you'd really need to talk to your agent. If it is refunded by cheque from QR to the agent, then you may have to wait until the cheque clears, etc.