FlyerTalk Forums - View Single Post - The oneworld explorer ticket FAQs

Dec 5, 2016 | 2:06 pm

#1834

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,756

Quote:

Originally Posted by jrobin

...a TA cannot transfer the proceeds from cancellation of one ticket to purchase a different ticket on the same airline.

It would require an exchange of the ticket, which wouldn't work in your situation.

It also depends on how you paid - if the initial charge was by credit card and from the airline, then it will have to go back to the card before you can use those funds again.

If you paid the agency (invoice/cash), then they could turn around and apply it to your new booking, once they're credited by the airline.