Originally Posted by
jrobin
Thanks pandaperth. That is what I thought.
1. Speed of Refund
The TA I used first said to me:
"When claiming a residual refund from the airline it does take some time, on average about 6 months, I currently have an ongoing refund with BA from last November (although BA are the slowest)."
That airlines are not speedy about refunds did not surprise me.
BA is utterly terrible, in part due to not automating any of the back office process. Personally there is only so long I will wait before threatening to bring them to court or getting my credit card provider involved, but if you were ticketed by a TA it puts you in a sticky spot since they are to some extent an innocent intermediary. Other airlines have been faster, but a month or so is not unusual.
Originally Posted by
jrobin
2. No Refund for YQ?
However I was told next:
"Its normally not possible to claim back the YQ (fuel surcharge)."
This did surprise me. Why would airlines keep YQ for flights not taken?
First rule of acquisition,
Once you have their money, you never give it back.
In all seriousness, on a refundable or partially refundable ticket such as this I would expect the YQ to be refunded. If not, the fare would be explicit about that and it isn't.
Originally Posted by
jrobin
3. Does QR not allow refunds on xONEx regardless of what ONEWORLD says?
I replied that I was considering cancelling my LONE3 ex-CAI and applying the refund to a new DONE3 ex-CAI.
This is when I was told:
"the Airline ticket rules on your booking confirmation say:
After departure:
All flights are non-refundable. No refund value if part flown."
The ticketing airline is QR. The flights flown were also on QR.
I questioned the non-refundability some days ago and still have no reply.
You should have been quoted the refundability provisions in your original booking. The QR rules are the same as anyone else:
Code:
CANCELLATIONS AND REFUNDS
1/ AFTER TICKET ISSUE -
FORFEIT 10PCT OF TICKETED FARE FOR ECONOMY CLASS
FARES.
FORFEIT 5PCT OF TICKETED FARE FOR BUSINESS/FIRST
CLASS FARES.
-
2/ IN CASE OF REFUSAL OF OFFICAL DOCUMENTS/ENTRY
PERMIT/VISA A FULL REFUND WILL APPLY PROVIDED
OFFICIAL DOCUMENTATION FROM THE APPROVED AUTHORITY
IS PRODUCED AND ATTACHED TO THE REFUND REQUEST.
-
3/ FOR PARTIALLY USED TRANSPORTATION THE REFUND IF
ANY WILL BE DIFFERENCE BETWEEN THE FARE PAID AND
THE FARE FOR THE TRANSPORTATION USED LESS THE
FEE AMOUNT SPECIFIED IN 1/ ABOVE.
NOTE - FOR TICKETS SOLD IN VENEZUELA ANY FULL OR
PARTIAL REFUND MUST BE PROCESSED THROUGH THE
ORIGINAL ISSUING LOCATION IN VENEZUELA.
I suspect what has happened is that your ticket was wrongly endorsed with the words "non ref" because there is no easy way to express the rules given above.
Originally Posted by
jrobin
4. Can one Cancel an LONE3 and immediately buy a new DONE3 with the refund proceeds?
I was given a quote for upgrading my existing LONE3, but at that time (about two weeks ago) a new DONE3 ex-CAI plus the cost of returning to CAI was not that much more than the refund I calculated I should get from cancelling my existing LONE3.
Upgrading my existing LONE3 based on October 30 prices cost almost as much as a whole new DONE3 ex-CAI in mid-November. In other words, the additional cost for a new DONE3 purchased using a refund from the LONE3 would be far less than the cost of upgrading my LONE3. That is why I am trying to find out the ground rules so once I can pick a date to go to CAI; I can arrange the exchange if the cost still seems favourable.
You can change your ticket to to a higher-tiered or higher class ticket at any time. This is not a refund, it is a change.
If the ticket is wholly unflown, then you will pay the for the new fare at today's prices using whatever you paid as credit towards it. If the ticket is partially flown, then you pay the fare difference as it was on the day the ticket was issued.
Code:
UPGRADING
1/ AN ECONOMY ONEWORLD EXPLORER FARE MAY BE
UPGRADED TO A HIGHER TIERED OR FIRST/BUSINESS
CLASS ONEWORLD EXPLORER FARE WITHOUT FEE.
-
2/ A BUSINESS ONEWORLD EXPLORER FARE MAY BE
UPGRADED TO A HIGHER TIERED OR FIRST CLASS
ONEWORLD EXPLORER FARE WITHOUT FEE.
-
3/ A FIRST CLASS ONEWORLD EXPLORER FARE MAY BE
UPGRADED TO A HIGHER TIERED ONEWORLD EXPLORER FARE
WITHOUT FEE.
-
4/ UPGRADING BY SECTOR TO BUSINESS/FIRST CLASS IS
NOT PERMITTED.
-
5/ AT ANY TIME THE ONEWORLD EXPLORER FARE MAY BE
USED AS CREDIT TOWARDS PAYMENT OF ANY HIGHER FARE
FROM THE POINT OF ORIGIN PROVIDED THE CONDITIONS
OF THE HIGHER FARE HAVE BEEN MET. NO FEE WILL
APPLY. WHERE SUCH CREDIT IS TOWARDS ANOTHER
EXPLORER FARE RETROACTIVE USE WILL BE PERMITTED.
REISSUED TICKETS MUST BE ENDORSED - NONREF/XXX -
WHERE XXX EQUALS ONEWORLD EXPLORER FARE BASIS CODE
- AND THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS
NON-REFUNDABLE. IF THE UPGRADED TICKETS IS
SUBSEQUENTLY CANCELLED THE ORIGINAL FEE WILL
APPLY.