Originally Posted by
emma69
If you are a guest at the hotel (or, in my case, visiting someone staying there) you can have a slice of the torte in the bar area so you don't have to brave the hectic cafe! My friend said that the chaos was limited to there, which is why we had a quiet drink and a cake in the bar area, which was lovely. I also ended up in Demel a few times (their hot chocolate is sinful, and the variety of cakes far too vast to visit just once - and I prefer their Sacher to the Hotel Sacher's version!)
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There is often a line at the Demel but they are fairly good about keeping it moving. Note that there is often a separate and frequently shorter line up the staircase you will see on your left as you enter the front door. Noticing this saved us a decent amount of time, and they repeat the pastry display upstairs as well, where it takes up an entire small room.