I do feel some posters have been a little harsh on the FA involved here, although that's perhaps understandable if they are unaware that she was in fact following new official BA service guidelines for its most expensive cabin (it's only because I have access to insider sources that I myself am abreast of these latest developments)

Stung by a growing perception within the travel-related and wider media that BA is no longer a premium airline, senior management have determined that a casual, chummy approach is the key to restoring its former status as a respected, quality carrier.

And whilst conscious that many F class regulars are accustomed to the meticulous standards of the finest hotels and restaurants, BA management feel that in today's more relaxed world, informality and banter count for a lot more than product knowledge, cultural awareness, sophistication, and attention to detail.

The arabic coffee scenario is actually one of a number of (now-mandatory) scripted interactions to be adopted by CC when dealing with its most profitable passengers. The scripts cover numerous other items which may - or may not - appear from time to time on F class menus (subject to budgetary constraints)

Herewith some other examples of the recent changes :

Previously :
"May I offer you some smoked salmon, Sir ?"

Now :
"Oh dear, looks like the caterers forgot to cook this fish. OMG. Rather you than me !"


Previously :
"Would you care for a glass of vintage champagne, Madam?"

Now :
"D'ye fancy some fizzy wine ? To be honest, I'm not keen myself. Always makes me burp !"

Previously :
"Will you be joining us for caviar, Sir ?"

Now :
"I think this must be your starter. I don't want to put you off, but it looks like animal droppings to me. Enjoy !"



Rather more seriously, may I now re-quote the most succinct and appropriate post of the entire thread.